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The Company has created and will implement a Self‐Exclusion Program in which guests can voluntarily ban themselves from using the gaming facility. The Self‐Exclusion Program was created to safeguard individuals who exhibit or are at risk of problem gambling. A self‐exclusion bans the users from utilizing games. Once self‐excluded, the user is banned from using the Website for any reason. The Self‐Exclusion Program will be well advertised on the Company's website. Clear self‐exclusion policies and procedures are written to process a self‐exclusion. Employees of the Company will be available to assist 20 hours a day, 7 days a week to facilitate exclusions.
A player tracking system will be utilized to remove self‐excluded users from mailing lists and to monitor any access/use Web-site facilities after self‐exclusion has been requested.
Self‐exclusion lists will be consistently monitored and updated to reflect additions and expired self‐exclusions. Updated self‐exclusion lists will be regularly sent to relevant departments whose main job and function is to facilitate and maintain integrity of the Self‐Exclusion Program (Surveillance, Marketing, Finance, etc.).
Self‐excluded users will be provided resources on problem gambling.
Self‐excluded users will be required to wait until their entire exclusion period has expired before they can return to using the Web-site.
Self‐excluded users will stop receiving promotional materials as soon as possible following the start of the exclusion. A detection and enforcement procedure will be in place to identify and remove self‐excluded users.
Once the exclusion period has expired, the self‐excluded person will not be automatically removed from the exclusion list. The user must make a formal request before being removed. The requests for reinstatement will be reviewed individually and the decision will be made on a case‐by‐case basis. The reinstatement process will require the individual to complete an education program on problem gambling and the individual will have to provide proof of completion with their request letter for reinstatement. Additionally, a mandatory online meeting will be held at the end of the exclusion period that will include an evaluation of the self‐excluder's gambling situation, information about responsible gambling, and referrals to additional resources if needed. The self‐exclusion period will continue if the mandatory online meeting is not attended.
Person requesting self‐exclusion will have to complete and submit a Voluntary Self‐Exclusion Form (stipulated below) and a signed release and present proper identification.
ID must be valid and contain the person's signature and photograph. Verification of identity will be confirmed by an authorized employee of the Company. Employee will sign and record the information as well as a physical description or photograph of the person requesting exclusion on the Voluntary Self‐Exclusion Form.
All information as follows will appear on the Voluntary Self‐Exclusion Form and must be completed in its entirety by the person requesting Self‐Exclusion:
The time period must be one of the following designated time frames:
Once the time frame is selected, the person requesting exclusion must serve the entire duration of the exclusion period.
Signed Release should also be provided, acknowledging the following statement:
"I certify that the information which I have provided is true and accurate. I am aware that my signature below authorizes the Company to enforce my exclusion until the expiration of the exclusionary period I have requested. I understand that if found using the Company's facilities on the Web-site after having been voluntarily excluded, I will be subject to liability".
A copy of the Voluntary Self‐Exclusion Form will be given to the person requesting exclusion.
Request for Self‐Exclusion can be submitted by mail. Person requesting Self‐Exclusion by mail will have to complete and submit a Voluntary Self‐Exclusion, a signed release, and proper identification.
ID must be valid and contain the person's signature and photograph.
Request for self‐exclusion by mail shall be signed before a Notary Public or other person empowered by law to take oaths and shall contain a certificate of acknowledgement by such notary public or other person attesting to the identity of the person making the request.
All information as follows appears on the Voluntary Self‐Exclusion Form and must be completed in its entirety by the person requesting self‐exclusion and the Notary Public or other person empowered by law to take oaths:
The time period must be one of the following designated time frames:
Once the time frame is selected, the person requesting exclusion must serve the entire duration of the exclusion period.
Signature and Seal by Notary Public should be provided.
Signed Release should be provided, acknowledging the following statement:
"I certify that the information which I have provided is true and accurate. I am aware that my signature below authorizes the Company to enforce my exclusion until the expiration of the exclusionary period I have requested. I understand that if found within the Company's facility after having been voluntarily excluded, I will be subject to respective liability".
The Company will create and maintain an accurate list of all past and present Self‐Exclusions which will include the following information:
The Company's Security Department will create a file for any requested exclusion that will be comprised of the following:
The Company will immediately remove the self‐excluded person from the rewards program and stop any promotional advertisements from being mailed to the self‐excluded.
The file and information on the self-excluded will be strictly confidential and will be kept by the Company only for the purposes abovementioned. Privacy Policy shall apply to the respective information.
The Company shall enforce all possible technical procedures to detect the self-excluded and shall immediately block all operation of the self-excluded connected with the use of any kind of facility of the Company.
If a self‐excluded person is identified while using the Web-site, the following protocol will be adhered to:
Authorized employees shall be empowered to swear the complaint against the excluded person.
See Voluntary Self‐Exclusion Form in PDF file.